Have you ever fallen flat on your face with a customer? I think everyone has, and if you haven’t yet, you will. Everyone has a story in their work career that makes them cringe where their mistake cost the company reputation or even funds. Now that I’ve made you think of that memory, take heart! You’re in good company. You can swap stories with almost anyone about these types of experiences. What is important, is that we learn from them. Handling a poor customer experience is a valuable skill that sometimes is learned the hard way. Pay it forward, and share your story with the new hires and young folk in the company. By providing a roadmap for them to follow, hopefully, the same mistakes can be avoided in the future. Check out the infographic to see a visual on how you can recover from a customer service fiasco.
Nothing can be more discouraging than when you make an unfortunate hire. The wrong people in the wrong positions can not only cost your company big bucks but can also cause a big blow to team morale. Filling positions quickly with the right individual is critical to continuous productivity and team mood. When positions remain unfilled for long or are filled with the wrong individual, team productivity suffers immensely and the risk of discouragement leading to other vacancies increases. How do you find the right hire then? How do you attract the best of the best? How can you feel confident in your choice and reduce the chance of a poor hire? Check out the infographic below to see four ways to attract the best of the best talent to add to your team.
This blog has been provided by my guest Trent Curry of Bizpromo. Thank you, Trent, for your great insight.
Efficiency is a critical element of running any successful business, and workflow optimization is an excellent way to achieve it. Optimized workflows help to minimize downtime, reduce errors, and increase productivity. By streamlining processes, you save time and money. But where do you begin? Shared by Justin T. Farrell, here are some tips on how to optimize workflows to ensure your business runs efficiently and effectively.
Reviewing Current Workflow and Processes
Start by analyzing your current workflow and processes. Determine what works and what doesn’t. Identify inefficiencies, areas of duplications, and bottlenecks that need immediate attention. Carefully study the data to understand how each process impacts the overall workflow. Once you have a clear picture, you can begin making changes, updating procedures, and optimizing processes.
Gathering Feedback from the Team
Your employees are the best source of feedback about your business workflows. Involve them in the optimization process; ask them what they think can be improved, and get their opinions on how to make the workflow more efficient. Engage employees by encouraging them to give feedback on workflows and process improvements. Feedback from the team can help to identify areas where workflows can be improved, and their suggestions may even result in new workflow procedures.
Speeding up Onboarding for New Employees
Many businesses underestimate the importance of onboarding new employees efficiently. By providing clear expectations, setting up a well-organized plan, and providing adequate training, your new hires will quickly become productive and feel comfortable in their new position. Streamlining the onboarding process can significantly increase productivity and decrease the amount of time it takes for new employees to be trained and up to speed.
Reducing Multitasking to Increase Productivity
Multitasking can be quite detrimental to productivity. It leads to errors and can significantly reduce efficiency. While it may seem like you’re getting more done by doing multiple tasks simultaneously, it can be counterproductive. Encourage your employees to focus on one task at a time and complete it before moving on to the next. Allocate time slots for specific tasks and make it clear that employees are required to focus solely on that task during the allotted time.
Using Intelligent Automation Tools for Optimal Efficiency
Intelligent automation tools are becoming increasingly popular among businesses looking to streamline their processes and workflows for optimal efficiency and productivity. With the capabilities of this automation success platform, businesses can automate time-consuming tasks, reduce errors, and improve overall accuracy. The platform can automate everything from data entry and document generation to customer support and marketing campaigns. By automating these processes, employees can focus on more strategic tasks that require human input, leading to higher job satisfaction and improved productivity.
Get Rid of Wasteful Meetings and Free Up Your Time
Meetings can be notorious productivity killers, and it’s essential to eliminate those that are unnecessary. Keeping all meetings concise, well-organized, and to the point can help to minimize time spent in unproductive meetings. An effective meeting agenda can also help keep discussions on track and identify action items for improved follow-up.
Collaboration is key to getting things done efficiently. Encourage teamwork among employees to foster active communication and collaboration. Implementing a project management tool can help improve collaboration by giving employees visibility into tasks, deadlines, and project status. A collaborative environment fosters healthy competition while also encouraging team members to work together to achieve common goals.
Project Management Apps for Solopreneurs
Even as a solopreneur, task management and workflow optimization are essential aspects of managing and growing your business. A project management tool can help you stay on top of tasks, automate workflows, and ensure all work is completed on time and efficiently. Project management tools can help you organize your work, prioritize your tasks, and set deadlines, freeing up time for other activities.
Optimizing workflows is crucial for any business looking to remain competitive. It helps reduce time wastage, improves productivity, and significantly reduces errors. However, this requires a commitment to review and analyze current workflows, gather feedback from employees, eliminate inefficiencies, and implement automation tools where possible. By following these tips, you’ll be well on your way to running a more efficient and effective business.
Is there anything worse than working for a horrible boss? I can’t think of much. There is nothing more dreadful than having the Sunday night blues that hit you at about 4 pm because you begin thinking about having to be at work the next day to work for that horrible person. It’s the pits. What makes some bosses so terrible? I’m glad you asked. Here are 12 characteristics of a horrible boss. As an employee, maybe you’ve been able to pin most of these already, or maybe this will help give you the vocabulary to understand why you feel the way you do. If you are on the flip side of this coin and are the boss, I encourage you to take a hard and honest look at yourself and your work style. Do you think your employees would describe you in these ways? The great thing is, it’s never too late to change and become a better leader. You will be happier and so will everyone else!
Some people have an ever-present fear that they will be let go or fired regardless of how good of an employee they are. Are you one of these people? One helpful tip is instead of focusing on things you can’t control – focus on the things you can control. So much energy is wasted spending time worrying instead of profitable, fulfilling actions. There are many ways to solidify your employment and value to your company. From simple things like always following through on your promises to taking the initiative to further your skills in select areas, you can make yourself hard to live without. Stop worrying, and give yourself some peace of mind by checking out these 20 ways to be indispensable at work.
I know it sounds harsh, but there are simply people in this world who should be fired. They are not a good fit for your team. Some people bring team morale and production down simply by being present. Their negative attitude or habit of bulldozing others in the group is only hurting your bottom line. As a manager, it is your responsibility to take care of your team, to consider their workplace environment, and to actually help manage relationships between them. Sometimes being a manager stinks because you have to do hard things, but you were hired because someone thought you were capable and trustworthy of doing this. So do it. Firing someone is never easy, especially if managers before you have failed to do what should have been done years ago, but be brave. Get into that power pose before the meeting and reassure yourself that you are doing what is best for your team and the overall company. You got this.
What’s your leadership style? Have you ever taken the time to examine this in real detail? It’s a good thing to do. Not only does it help give you vocabulary and a framework to describe the style you work within, but it also makes you aware of how those around you describe your leadership style and view the approach. This can be enormously helpful as you hopefully grow to be a better leader to those in your care. There are many different types of leaders, and one isn’t necessarily better than the other. All have there own pros and cons, strengths and weaknesses. One style may work best in a certain scenario or industry while others would most certainly fail to be effective. Check out the infographic below to see what leadership style you identify most with.
Communication is one of the absolute most important things a company can focus on not only between themselves and their audience but also within the company itself. According to a Towers Watson study, companies with highly effective communication practices enjoy 47% higher total returns to shareholders compared to organizations with poor communication. This is not a small number. This emphasizes just how critical this is. There are many ways to go about bringing positive communication skills and habits into the workplace from interpersonal to workflow coordination, but it does take some time and effort to implement these practices. Obviously, the effort is well worth it. Not only will it save you time and money with turnover related to employee satisfaction, but happy employees produce more and work harder for you which positively affects your bottom line. Check out how to improve internal communication in 10 steps to help your company do business better.
Every medium of marketing has its own rules to play by. The playbook varies in its rules from email marketing to social media marketing to video marketing. Just like sports, yes, many are similar in that they all use a ball of some sort, but the rules vary greatly for each. That’s what makes them unique and connects them to different people in different ways. It’s the same with marketing. Some people who don’t understand a lot about marketing tend to think they can treat everything the same and use the same strategy across multiple modes of marketing, but that would be like applying the rules of soccer to every other sport and expecting the same success. Social media has its own rules just like email marketing and video marketing have theirs. Some of these you may already be familiar with, but it never hurts to make sure you are playing the social media game within the correct bounds of the rules. Check out these do’s and don’ts of social media marketing.
Email marketing is a great way to directly connect with your customer base and is a fairly cost effective option. Not only is it a great way to increase brand awareness and share helpful information, but it is also an opportunity to increase sales IF done well. There are basic rules to follow to create effective email campaigns from ensuring your subject lines are short, sweet, and tempting to being sure you are marketing to the correct market segment. There are shoulds and shouldn’ts. If you want to make sure you’re making the most of your marketing dollars, take a look at these email marketing 101 basics for everything you need to know.