Have you ever fallen flat on your face with a customer? I think everyone has, and if you haven’t yet, you will. Everyone has a story in their work career that makes them cringe where their mistake cost the company reputation or even funds. Now that I’ve made you think of that memory, take heart! You’re in good company. You can swap stories with almost anyone about these types of experiences. What is important, is that we learn from them. Handling a poor customer experience is a valuable skill that sometimes is learned the hard way. Pay it forward, and share your story with the new hires and young folk in the company. By providing a roadmap for them to follow, hopefully, the same mistakes can be avoided in the future. Check out the infographic to see a visual on how you can recover from a customer service fiasco.
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